Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Claire & Marie Vancouver. By accessing our website and placing an order, you agree to be bound by these terms.

For any questions, you can contact us at:
info@claire-marie.com

1. Applicability

By placing an order on our website, you confirm that you have read, understood, and agreed to these Terms & Conditions.

These terms apply to all offers, orders, and agreements made through Claire & Marie Vancouver.

2. Product Information

We strive to provide accurate and up-to-date product descriptions, images, and information at all times.

However, we reserve the right to correct:

  • Typographical errors
  • Inaccuracies
  • Outdated information

No rights can be derived from minor discrepancies in product descriptions or images.

3. Orders & Payment

  • Orders are processed only after full payment has been received
  • Available payment methods may vary depending on your location
  • Customers are responsible for selecting a valid and available payment method

We reserve the right to cancel or refuse orders in case of suspected fraud or misuse.

4. Processing & Delivery

We aim to deliver your order as efficiently as possible.

  • Processing time: 1–3 business days
  • Estimated shipping time: 3–7 business days (depending on location)

Orders are shipped directly from our international suppliers, which allows us to offer competitive pricing and unique products.

Please note:

  • Delivery times are estimates and not guaranteed
  • Delays may occur due to external factors such as customs, holidays, or logistics disruptions

5. Returns & Cancellations

Please refer to our Return Policy for detailed information regarding returns, refunds, and cancellations.

6. Liability

  • We are not liable for lost or damaged packages if tracking confirms successful delivery to the provided address
  • Customers are responsible for entering the correct shipping details at checkout
  • Address errors must be reported within 24 hours after placing the order

7. Intellectual Property

All content on this website, including but not limited to:

  • Texts
  • Images
  • Logos
  • Branding

is the property of Claire & Marie Vancouver and may not be copied, reproduced, or used without prior written permission.

8. Complaints Procedure

If you have a complaint, we are here to help.

Please submit your complaint via:
info@claire-marie.com

We aim to respond within 5 business days and will do our best to resolve the issue promptly and fairly.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws applicable in the jurisdiction where the business operates.