Shipping & Delivery Policy

At Claire & Marie Vancouver, we aim to deliver your order as quickly, safely, and efficiently as possible. Below you will find all relevant information regarding our shipping and delivery process.

1. Processing Time

All orders are processed within 1–3 business days.

Once your order has been shipped, you will receive a confirmation email including your tracking information, allowing you to follow your package every step of the way.

Please note:

  • Orders are not processed on weekends or public holidays
  • Processing times may be slightly extended during peak periods

2. Estimated Delivery Time

The estimated delivery time is 3–7 business days, depending on your location.

While we aim to meet these delivery times, please be aware that delays may occur due to:

  • High seasonal demand
  • Customs clearance procedures
  • Carrier-related issues beyond our control

Delivery times are estimates and cannot be guaranteed.

3. Shipping Method & Origin

All orders are shipped directly from our international suppliers.

This allows us to offer carefully selected products at competitive prices. As a result, your order may be shipped from overseas locations, including Asia.

4. Customs & Import Duties

Depending on your country, customs duties, taxes, or import fees may apply.

  • These charges are the responsibility of the customer
  • We have no control over these fees and cannot predict their amount

We recommend checking your local customs policies before placing an order.

5. Shipping Costs

Shipping costs are calculated at checkout and may vary based on:

  • Destination country
  • Package weight
  • Selected shipping method

All applicable shipping fees will be clearly displayed before completing your purchase.

6. Responsibility for Delivery

  • Once tracking confirms that a package has been successfully delivered, responsibility transfers to the customer
  • We are not liable for lost or stolen packages after confirmed delivery
  • Customers must ensure that the shipping address provided is accurate

Any errors in the shipping address must be reported within 24 hours of placing the order.

7. Important Notes

By placing an order with Claire & Marie Vancouver, you acknowledge and accept the terms of this shipping policy, including international fulfillment and potential customs procedures.

8. Contact

If you have any questions regarding your shipment or delivery, feel free to contact us:

Company Name: Claire & Marie Vancouver
Email: info@claire-marie.com